Refund & Return Policy
Your satisfaction is our priority
At verona, we want you to be completely happy with your purchase. If you're not satisfied, we offer a hassle-free return and refund process. Please read the details below carefully.
Return Eligibility
Eligible for Return
- • Unused, unopened products in original packaging
- • Returned within 3 days of delivery
- • Defective or damaged products (with proof)
- • Wrong product delivered
- • Product significantly differs from description
Not Eligible
- • Used or opened products
- • Products returned after 3 days
- • Sale or discounted items
- • Custom or special orders
- • Software or digital products
- • Products without original packaging
How to Request a Refund
Contact Us
Call us at +8801805738327 or email support@verona.com.bd with your order details and reason for return.
Get Approval
Our team will review your request and provide a Return Authorization (RA) number within 24 hours.
Ship the Product
Pack the item securely in its original packaging and ship it to our store address. Include the RA number with your return.
Receive Refund
Once we receive and inspect the product, your refund will be processed within 7-10 business days.
Refund Methods
bKash / Nagad
1-3 business days
Bank Transfer
5-7 business days
Store Credit
Instant
Installation Services
Service fees are non-refundable once work has been completed. If you experience issues after installation, please contact us within 90 days and we will re-inspect and fix the installation at no additional cost. Warranty does not cover misuse, physical damage, or unauthorized modifications.
Frequently Asked Questions
How long does a refund take?
Refunds are typically processed within 7-10 business days after we receive and inspect the returned item. Bank refunds may take an additional 3-5 business days to appear in your account.
Can I return a product after using it?
Products must be unused, in original packaging, and returned within 3 days of delivery. Used products are not eligible for return unless they are defective.
Who pays for return shipping?
Return shipping costs are the customer's responsibility unless the product is defective or we shipped the wrong item.
Are installation services refundable?
Installation and maintenance service fees are non-refundable once the service is completed. If you are unsatisfied with the installation, please contact us within 7 days and we will re-inspect at no additional cost.
Still have questions about our refund policy?
Contact Support